Seven success factors

The Best Practice Guide for Social Infrastructure identifies seven success factors for the collaborative and coordinated delivery of social infrastructure.

  1. Planning for the future: identifying and protecting effective locations and ways to deliver social infrastructure to meet future community needs
  2. Exploring the best mix of approaches: using combined government, community and private sector management and implementation to deliver the best mix of physical infrastructure and non-physical systems and services
  3. Encouraging partnerships through co-location: planning, designing and locating social infrastructure to facilitate effective partnerships with complementary infrastructure and service providers
  4. Locating for access and convenience: ensuring access to social infrastructure is convenient, easy and affordable for users
  5. Repurposing for the community: maximising the use of existing well-located physical infrastructure, including re-use, to meet evolving community needs
  6. Sharing and integrating facilities: encouraging shared use and management of facilities across government, market and community providers, covering a range of social functions and uses, and
  7. Designing for adaptability: ensuring social infrastructure is, by design and management, appropriately flexible to grow and adapt to evolving needs.

View the Success Factors for Social Infrastructure.

Seven critical elements

The Planning a Shared Community Hub Practice Guide proposes seven critical elements for successfully planning and delivering a community hub:

  • Focus and vision

    Partners cooperate to develop a shared vision and objectives, providing a clear focus.

  • Leadership

    Partners have a role to play as stewards and leaders, actively driving the other six success factors.

  • Collaborative and detailed planning

    Planning must be inclusive, collaborative and detailed to ensure the hub meets community needs.

  • Governance and management

    Assign responsibility among partners while supporting integration and flexibility and managing risk and change.

  • People and culture

    People working in the hub uphold the values and ensure visitors are comfortable in seeking support and engaging with services.

  • Measurement

    Establish plans and protocols to measure performance to enable promotion of hub benefits and inform ongoing improvement.

  • Funding

    Stakeholders understand the upfront and ongoing costs of the facility and support long term viability.

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