Action

Within each hub delivery phase, there are different actions that should be implemented in order to facilitate the delivery of the hub. The actions identified in this Practice Guide relate to good practice-based, tangible activities aimed at progress towards a milestone.

Characteristic

Each hub delivery phase is characterised by the unique circumstances stakeholders and service users find themselves in due to the progress made at a certain stage with the delivery of the hub. In other words, the hub delivery phase is characterised through the actions implemented, milestones achieved, and outputs produced at a certain stage.

Community Hubs

Community hubs are a form of social infrastructure which enable community members to access local resources and services by clustering community facilities and services in a single location. They are collaboratively planned and designed to improve community access to services, maximise shared investment outcomes, and generate greater social benefit by better utilising infrastructure.

Hub and outreach

Refers to a model of service delivery where mobile and/or outreach services are delivered to an area via centralised, integrated hub.

Hub delivery phase

The delivery of a hub can be divided into different phases. This Practice Guide distinguishes four phases: planning, establishment, growth, and maturity. Each of the phases differs from each other in its characteristics, milestones, actions, outputs.

Impacts

Impacts are what the long-term outcomes inevitably work towards. They should resonate with the goals and objectives of the service.

Implementation charge

Refers to a charge made to the developer to contribute to employment, community development, ecological sustainability and innovation.

Implementation charge offset

Instead of making a financial contribution towards the implementation charge a developer may elect to deliver implementation works and receive an offset against the implementation charge.

Implementation Outcomes

The short-term outcomes desired by stakeholders with the implementation of the YFCP, which usually pertain to the extent to which the program or intervention is reaching its intended audience and being delivered as intended.

Infrastructure agreement

An agreement between the developer and government regarding obligations for infrastructure provision or payment of infrastructure charges.

Inputs

The resources invested to produce outputs.

Intervention logic

This is a component of the measurement framework and used to establish the logic of how the hub is seeking to effect change in the target cohort(s); i.e., setting out the inputs, processes, outputs and short to long term outcomes and impacts of the hub.

Key success factor

Research shows that there are different enablers that facilitate the delivery of integrated services in growth areas, referred to in this Practice Guide as key success factors: Focus and vision, collaborative and detailed planning, leadership and management, governance and culture, measurement and funding.

Lead agency

Medium to Long Term Outcomes

The specific outcomes desired by stakeholders. Outcomes may be achieved over time – in the medium or longer term.

Milestone

The milestones of hub delivery phases relate to the production of outputs and to the unique specific actions aimed at shaping the circumstances for stakeholders. Once a specific milestone has been achieved, hub delivery moves from one phase to another eventually shifting the focus from certain key success factor to others.

Model of service

A model that articulates principles of operational design and delivery of the hub, including aspects such as the targeted user cohort, their needs, and the services and supports (including relevant delivery models) that will be used to achieve the outcomes of the hub. It provides more details on the operational aspects, the how, of the overarching Intervention logic.

Objectives

Statements describing the results to be achieved. They should be articulated in a specific, measurable, achievable, relevant and time-bound (SMART) manner.

Outputs

The short term, tangible products delivered by the activities.

Partners (key)

Place-based

Social Infrastructure

Stakeholders

YFCP

Yarrabilba Family and Community Place - a community centre that has been purpose built to support the growth and development of the Yarrabilba and Logan Rivers region communities by addressing identified socio-economic needs. It is based on an integrated service model developed on the rapidly growing master planned Yarrabilba community.

Policy, Portfolio and Government Services